Is it possible to exchange/return a purchased item?
Top Sport abides by the consumer protection legislation.
If you want a different model or size because you’ve realised that you don’t really like what you bought or that the size doesn’t fit, you have to bring the purchased item back to us with all original tags/labels and packaging as well as the original receipt. You can exchange the unworn and undamaged item for another item of the same price or choose a more expensive item, in which case we’ll charge you the difference in price.
It’s also possible to make an exchange if you want to return an item. You’ll have to fill out our complaints form you can get from an employee at our store. You’ll write what happened and we’ll then decide if the item was in fact faulty or you simply didn’t take care of it. Complaints can be made only if you bring us the original receipt.
It’s possible to get a refund if you don’t like absolutely anything we have in the store. The refund will be made using the original payment method. If you paid by credit card, the money will be returned to your credit card. If you paid cash, we will give you an immediate cash refund.
If you want to share something with us, praise us, criticise us or suggest something you’d like us to sell that we currently don’t, you can write us:
By email: firstname.lastname@example.org
By regular mail: Pro sport 98 d.o.o., Ulica grada Gospića 1a, Zagreb
On Facebook: Top Sport Facebook Page